Terms of service

Version 3. Applies to new orders placed after publication of this version. Previously placed orders retain their agreed terms.

These terms explain how you can use Hero Adventure at hero.vassistant.app. They cover the website and its free demos, the online brief, and ordering a personalised adventure. You can read, download and print them at any time from /terms. Before you pay, we ask you to accept them, and we send them to you with the order confirmation.

1. Who we are

Hero Adventure is run by Rafał Kondrat, trading as Rafał Kondrat Thirty-A, ul. Majowa 16, 41-706 Ruda Śląska, Poland, registered in CEIDG (the Polish business register), NIP 6561990629, REGON 260077120 ("we", "us").

• E-mail: rafal.kondrat@gmail.com (support, complaints, withdrawal, privacy, and reports of illegal content)
• Phone: +48 793 145 553
• We answer in Polish or English.

The same e-mail address is our single point of contact for users and for public authorities under the EU Digital Services Act.

2. Words we use

• Adventure: a personalised browser game made to order for one person from the photos and details in a brief. It is digital content.
• Brief: the online form at /create/brief where you describe the person, choose a world and upload photos.
• Buyer or you: the person who fills in a brief or orders an Adventure.
• Recipient: the person the Adventure is made for. Usually that is someone other than the buyer.
• Demo: a free example adventure on the website with a fictional hero.
• Link: the unique web address at which an Adventure opens.
• Consumer: a person who orders for purposes outside their trade, business or profession.
• Sole trader with consumer rights: a person running a business who orders something that, judging by their registered business activity, is not of a professional nature for them. Polish law gives them some consumer rights; section 16 explains which.

3. What we offer

• Free: browsing the website, playing the demos, and filling in and saving a brief.
• Paid: one personalized hero for your own use in the adventure chosen in your order, with access for at least 12 months from delivery. Your hero can also be used in other compatible adventures. We cannot guarantee full compatibility with future games, but we will work to bring your hero into more adventures. Gift adventures are not open for new orders in this MVP. Existing gift orders retain their agreed scope. MVP sales are open on the Polish market only; the English interface and demos do not open international sales.

We make every Adventure with our team, using generative AI for the illustrations (section 10). The descriptions and prices on the website are an invitation to order. The contract is formed as described in section 7.

4. What you need

• A phone, tablet or computer with a current version of Chrome, Edge, Firefox or Safari, with JavaScript turned on.
• An internet connection. Nothing needs to be installed.
• For the brief, your browser must accept our session cookie and local storage.
• Some chapters play best with the screen turned sideways.

Using the free services is a contract that costs nothing. It begins when you start using them, and you can end it at any time by leaving the site, or for a brief by deleting it.

5. Rules for everyone

You must not:

• send us or publish through us anything illegal;
• send photos you have no right to use;
• ask us to draw someone as a hero who has not agreed to it. The person in the hero photos must have agreed to be drawn as a game hero, even if the story stays a surprise; for a child, their parent or guardian agrees. Our AI service's terms require this consent too;
• send memory photos showing clearly recognisable people, other than the recipient, who have not agreed to appear in the game. For anyone under 18, a parent or guardian agrees;
• send nude or intimate images, sexual, violent, hateful, defamatory or harassing material, or anything that shows a minor in an inappropriate way;
• ask us to depict a public figure or another person in a misleading way, or to make content intended to deceive, such as fake evidence, impersonation, or a "photo" of an event that never happened presented as real;
• include in a brief details of anyone's health, religion, political views or sex life;
• attack, overload or scrape the service, or try to access other people's briefs or Adventures.

We review every brief by hand. We may decline a brief, remove material or stop an Adventure that breaks these rules, the law, or the usage rules of our AI service. If we do, we tell you which content is affected and why, and you can ask us to reconsider at rafal.kondrat@gmail.com. If you paid for an order we decline before delivery, we refund it in full.

6. The brief

• The brief is free. It saves as you type, and you can come back to it with your private return link, which works for 30 days. Anyone who has that link can open your brief, so keep it private.
• "Delete data and start over" permanently deletes the brief, all its photos and every version you sent.
• Sending a brief for review does not oblige you to buy anything. We review it and may ask for more details or better photos.
• Photos you add as hero references are used to draw the hero. Photos you choose as memories appear in the Adventure.

7. Ordering and paying

1. You choose what to order on the website. Before you pay, we show the total price in Polish złoty (PLN) and the delivery time. All prices include VAT. There are no extra fees.
2. You pay through Stripe using the methods shown at checkout. Card payment is currently available. Stripe processes the payment; we never see your full card details.
3. Directly before you order, we show you what you are buying, the total price and how long the Adventure stays available. You order by clicking the button "Order with obligation to pay". The contract is formed when your payment is completed. We then send you a confirmation by e-mail, a durable medium, before paid production starts. It contains your order, these terms, the privacy policy and the choices you made at checkout (section 12).
4. We issue an invoice or receipt as the law requires. If you need an invoice for a company, enter its details at checkout.
5. When we announce a price reduction, we also show the lowest price that applied in the 30 days before it.

8. How we make your Adventure

1. Review. We check the brief and the photos. If something is missing, we ask you for it.
2. Free portrait preview. AI generates the first portrait from your photos. A person reviews it and fixes obvious defects. The preview and one additional version based on your feedback are free. If you request the revision, we show both versions side by side at the same size. Defect fixes do not use your revision. Pay only after explicitly approving your chosen portrait. If neither suits you, leave without paying. The preview is not supply under the paid contract and does not affect your withdrawal rights for that contract. We email you when the reviewed portrait is ready; the paid production deadline does not cover the wait for a free preview.
3. Production and delivery. Animation production requires both portrait approval and successful payment. We usually deliver the game within 24 hours of payment, with up to 7 calendar days during busy periods. If you do not choose early production (section 12), this window starts on the permitted production start date. Free preview preparation and review time are not counted in the paid production window. If we request specific information needed to proceed after payment, only the actual waiting time extends the deadline. We record the dates and confirm the revised deadline by email. Our work and defect corrections do not extend the deadline. Tell us before payment if you need an essential delivery date. Changes to an expressly agreed essential date require your agreement. If we miss that date without agreement, you can withdraw and receive a full refund.
4. Corrections. After delivery you can ask for one free round of text corrections within 30 days. Faults are always fixed for free (section 13).
5. Delays. If we cannot deliver on time, we tell you straight away and agree a new date with you. If we still do not deliver, consumers may withdraw from the contract under the law, and we refund the price.

9. Delivery and access

• We send the Link by e-mail. Anyone who has the Link can open the Adventure, so share it only with people you trust. We keep Adventures out of search engines and do not list them anywhere.
• An Adventure stays available for at least 12 months from delivery. After that we may keep it online longer. If we plan to take it down, we e-mail you at least 30 days before.
• You or the Recipient can ask us to take the Adventure down sooner. Taking it down at your request does not entitle you to a refund.
• The Adventure works on devices that meet section 4. We cannot guarantee it on very old devices or browsers.
• While the Adventure is available, we keep it working at no extra cost. We may update it only to fix errors, keep it secure, keep it working in new browsers and devices, meet legal requirements, or replace a service provider. An update never removes the personal content you approved. If an update would make the Adventure noticeably worse for you, we tell you in advance, and you may end the contract free of charge as the law provides.

10. Artificial intelligence

• What is made with AI. We use generative AI, OpenAI image models, to create the hero's likeness, portraits, expressions and animation frames, and the worlds, backgrounds and props. Some music is also made with AI tools. A person writes every request, checks every result and fixes or rejects mistakes before you see anything.
• What AI means for the result. AI drawings can vary in details. We aim for a likeness the Recipient will recognise, and you approve the portrait before we build anything. Obvious errors, such as a distorted face or extra fingers, are faults that we fix for free.
• Your data. We send our AI service only the hero photos, never memory photos. Training is switched off on our account; OpenAI handles the photos under its own policy. We do not train AI models on your data either, and we never reuse a customer's hero likeness for anyone else. Details are in the privacy policy.
• Labels. Every Adventure we make for a customer says that its illustrations were created with AI. When you share images from it, please don't present them as real photographs.
• Limits. We will not make content that our AI service's usage rules forbid, such as sexual content, harmful depictions of minors, or misleading depictions of real people.

11. Your rights to the Adventure

• We give the Buyer and the Recipient a non-exclusive, non-transferable licence to use the Adventure for personal, non-commercial purposes, for as long as it is available. That covers playing it, showing it to family and friends, sharing the Link with them, and saving screenshots and recordings for personal use, including on your personal social media.
• You may not sell the Adventure or its parts, use them in commercial products, extract its images for other uses, or use the likeness to deceive or harass anyone.
• The game engine, worlds, music, sounds, demo characters and the texts we write remain ours or our licensors'. The licence includes whatever rights we hold in the AI-generated images. AI-generated images may not be protected by copyright, and similar images may be generated for others. We therefore do not promise that copyright exists in them, that they are unique, or that the rights in them are exclusive.
• What you give us. You keep all rights to your photos and texts. You allow us, free of charge and non-exclusively, to copy, edit and transform them (including with AI) and to publish them as part of your Adventure at its Link. That permission lasts as long as we need it to make, host and support the Adventure. We do not use them for anything else. We use them in marketing only with the written consent of the person shown.

12. Withdrawal from the contract (consumers)

1. As a consumer, you can normally withdraw from a contract made online within 14 days of making it, without giving a reason.
2. Early production is optional. At payment you may select one optional, initially unchecked box requesting production and consenting to game delivery before the 14 days end. You acknowledge the loss of your statutory right to withdraw for digital content when supply of the paid game begins, and for the service once it is fully performed. Without this choice we start on the day after the withdrawal period ends. If the last day falls on a Saturday or Polish public holiday, the period ends on the next working day. Before production, we email your recorded choice, order confirmation, terms and privacy policy.
3. The preview and the paid order. The free portrait, its revision and their approval do not remove your right to withdraw from the paid contract. The withdrawal period starts when the paid contract is formed, on successful payment. If you expressly requested an early start to the paid service and withdraw before completion, any amount owed for work performed is calculated proportionately under the law; the free preview is not charged. Loss of withdrawal rights for paid digital content requires the statutory conditions, including prior consent, acknowledgement and confirmation on a durable medium. Your rights for faults (section 13) remain unchanged.
4. How to withdraw. Send us a clear statement by e-mail to rafal.kondrat@gmail.com or by post. You may use the model form in the annex, but you don't have to. We confirm receipt by e-mail.
5. Refund. We return the payment, less any amount due under point 3, within 14 days of receiving your statement. We use the same payment method unless you agree otherwise. We then delete your brief and photos, unless you ask us to keep the brief.

13. Faults and complaints

1. We must deliver an Adventure that matches the contract. Examples of faults: it does not open on a device that meets section 4, a chapter or the ending is missing, a name, text or photo is wrong compared with the brief, or an obvious AI error.
2. Send a complaint to rafal.kondrat@gmail.com with the Link and a description of the problem. Screenshots help. We reply within 14 days. If we do not reply in that time, a consumer's complaint counts as accepted.
3. If the Adventure has a fault, we fix it for free within a reasonable time. If we cannot or do not fix it, or the fault is serious, a consumer can ask for a price reduction or withdraw from the contract, as the Consumer Rights Act provides.
4. When you approve the portrait, you expressly accept its look, including the ways an illustrated likeness differs from a photograph. Matters of taste within an approved portrait are therefore not faults. Visible errors always are.
5. For buyers who are neither consumers nor sole traders with consumer rights, our liability for faults is limited to fixing the Adventure or refunding the price.

14. Settling disputes out of court

If we cannot agree, a consumer can use out-of-court ways of handling complaints and claims:

• mediation at the Regional Inspector of Trade Inspection in Katowice (Wojewódzki Inspektor Inspekcji Handlowej);
• the permanent consumer arbitration court attached to that inspectorate;
• free help from a district or municipal consumer ombudsman (rzecznik konsumentów);
• for consumers in other EU countries, the European Consumer Centre in their country.

The register of these bodies is at polubowne.uokik.gov.pl. Using them is voluntary for both sides. We decide case by case whether to take part in such a procedure. If we turn down a complaint, we tell you in writing whether we agree to such a procedure.

15. Reporting illegal content

1. Anyone can report content on our service that they believe is illegal. For example, an Adventure may use your image without permission. Write to rafal.kondrat@gmail.com and include:

   • why you consider the content illegal;
   • the exact Link or location;
   • your name and e-mail address, except where the report concerns certain sexual offences against children;
   • a statement that you believe in good faith that the report is accurate and complete.
2. We confirm receipt and decide carefully, objectively and without undue delay. We tell you our decision and how to challenge it.
3. If we remove or restrict content, we tell the Buyer what we did and why, and how to ask us to reconsider. We do not use automated tools to make these decisions.
4. If we learn of information giving rise to a suspicion of a criminal offence that threatens someone's life or safety, we inform the authorities.

16. Sole traders with consumer rights

The rules in these terms on withdrawal (section 12), unfair contract terms and the conformity of digital content (section 13) also apply to a sole trader with consumer rights, as Polish law provides.

17. Liability

1. We are liable as the law provides. Nothing in these terms limits a consumer's statutory rights.
2. We are not responsible for harm caused by a Link being shared with people the Buyer or Recipient did not intend. Nor are we responsible for material a Buyer sent us in breach of section 5 or 11.
3. If the service is interrupted by events outside our control, we restore it as soon as we can.
4. For buyers who are not consumers, our total liability is limited to the price paid, and we are not liable for lost profits. This limit does not apply to harm caused intentionally.

18. Personal data

How we use personal data, including AI processing and the rights of Recipients, is explained in the privacy policy at /privacy.

19. Changes to these terms

We may change these terms for important reasons: a change in the law, new features, security, or a change in our AI or payment providers. We publish the new version at least 14 days before it takes effect and e-mail buyers with orders in progress. An order always follows the version you accepted when you placed it.

20. Final provisions

1. These terms and contracts made under them are governed by Polish law. If you are a consumer living in another country, you keep the protection of the mandatory consumer-law provisions of that country.
2. A consumer may bring a claim before the courts that have jurisdiction under the general rules, including the courts where they live. For other buyers, the court for our registered address has jurisdiction.
3. These terms exist in Polish and English, and the order confirmation includes both. For consumers living in Poland, the Polish version is part of the contract. For consumers who are Polish citizens, the Polish version prevails. In every other case, the version in the language of your order applies.

Annex: model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Rafał Kondrat Thirty-A, ul. Majowa 16, 41-706 Ruda Śląska, Poland, rafal.kondrat@gmail.com

I hereby give notice that I withdraw from my contract for the supply of the following digital content:

• Order (number or Link):
• Ordered on:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is sent on paper):
• Date:

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